Q: Can teleSURF connect my whole network to the Internet with one connection?

A: Yes. A single connection between the Speedbox or Bridge and the network will provide all authorised users access to teleSURF's services. Customers wishing to connect multiple computers may want to consider installing a 'proxy server' or a router to act as a gateway between their internal network and the teleSURF connection.

A teleSURF user may also require technical support from a Systems Integrator to provide the necessary hardware, software and implementation. Depending on the applications being used, the number of devices connected will determine the appropriate bandwidth/Data Plan. We can recommend a teleSURF Approved Systems Integrator.

Q: If I want to change my connection speed, do you need to come and visit me?

A: No, we are able to vary the speeds and date plans remotely. Simply call our Helpdesk on 012 999 123

Q: Can I have more than one connection at a time into my Speedbox?

A: The Speedbox will support a single Ethernet connection, either directly to a host computer, or into a Local Area Network (LAN). For this you will need to connect teleSURF into your 'Proxy server', router or Fire Wall.

Q: Can I have a VPN with other offices outside of teleSURF coverage?

A: Yes. Our sales staff can advise you on this.

Q: How can I know how much data my company really transfers?

A: teleSURF provides a breakdown of hourly recorded usage in the password protected area of the Customer Zone. This shows the amount of data received and sent.

If you have any questions that this page has not answered, please send an email to our service staff at helpdesk@telesurf.com.kh