Q: Do I have to have the computer on all the time?

A: Not unless you want to - you can switch your computer off whenever you have finished using it. The Speedbox should only remain connected and switched on when required or if you are operating a mail server.

Q: What are the system requirements for the teleSURF service?

A: The teleSURF service will work with any system which supports TCP/IP with a 10/100Base-T Ethernet port.

Q: What about security over the Internet?

A: teleSURF provides customers with unrestricted access to all internet and IP services, including secure services where the customer-client software is able to support it, e.g. PGP-encrypted e-mail or 'tunnelling' software.

Q: Does your wireless system operate at a specific frequency? What about interference to or from household appliances/radios etc?

A: teleSURF has been allocated a licensed frequency band by the Government. The system has also gone through an extensive process of official approvals against recognised European specifications. This minimises any possibility of interference to or from household appliances etc.

Q: What equipment do I need to install?

A: teleSURF provides what is technically known as an Ethernet presentation. This is a standard interface used for computer networks and is generally easier than a modem to install and maintain. Customers require an Ethernet card, typically PCMCIA (for laptops) or an Ethernet internal card on a desktop PC. teleSURF will supply a standard Ethernet crossover cable. Nowadays, most computers are equipped with an Ethernet interface as standard. Ethernet cards are also available from all good computer stores.

Q: Can I be attacked by "Internet hackers"?

A: teleSURF provides access to the Internet, but security is the customer's responsibility. You should never connect directly to the internet without some sort of firewall in place. Customers who are concerned about Internet security should implement a firewall solution on any device that is connected to the teleSURF network.

Q: How reliable is your network? I have leased lines and they have a certain performance guarantee level.

A: Our network has been designed to be as reliable and resilient as possible. This has been achieved by the use of high-quality components throughout the network, with redundancy employed at potential points of failure. Every element of our network is closely monitored at our Network Operations Centre, and any problems or potential faults are logged, investigated and resolved according to their priority.

Q: Do I need any specific software to work with teleSURF?

A: At present, teleSURF does not require the use of any specific software.

Q: What happens if I have a power cut?

A: The Speedbox or Bridge contains a nonvolatile memory which ensures settings are not lost during power failures. However, in Cambodia power supply surge protection is required, which is available at computer stockists or contained in good quality UPS. When mains power is restored, the Speedbox will reboot and service will be restored.

Q: How many machines can I link to the Speedbox?

A: This is dependent on the number of public IP numbers issued. teleSURF issues one public IP when subscribers join. Thus with use of a router or Firewall using NAT (Network Address Translation) (customer supplied) unlimited devices may be linked. Additional IP numbers can be purchased for use with mail servers, web servers etc.

Q: What is the output of a teleSURF base station?

A: 562mW or 27.5dBm, which equates to less than the output from a mobile phone.

Q: Are there any health risks associated with microwave radiation from the aerial on my building?

A: No.

Q: Do you measure in Megabits or Megabytes?

A: Speed is measured in Kilobits/sec and data is measured in Megabytes.

Q: Do I have to pay for service calls?

A: If the fault is with teleSURF equipment or network, the service call will be free. If not, service calls are subject to a standard charge.

Q: Do I have to wait for a service call to take place?

A: If a site visit is required it will usually take place within 1-2 working days. Many problems can be resolved by telephone. If you have any questions that this page has not answered, please send an email to our service staff at helpdesk@telesurf.com.kh

If you have any questions that this page has not answered, please send an email to our service staff at helpdesk@telesurf.com.kh